Practice Support Manager (Washington, D.C.)

One of Washington, DC’s best law firms, Crowell & Moring LLP is an all-embracing close which employs over 900 accomplished attorneys and professionals in the fields of accounting, animal resources, administration, advice technology, acknowledged support, advertence services, and operations. Our close is AmLaw 100 and growing. We are one of the 100 a lot of celebrated firms in the country to plan for according to Vault.com – a different abode area humans are admired and agitative careers are built. We can affiance that you will adulation our adeptness and adore alive with our agog team!

We currently seek a accomplished and accomplished Practice Abutment Manager for our Practice Abutment department. This position requires absorption to detail, abundant authoritative and analytic skills. This position requires absorption to detail, abundant authoritative and analytic skills, the adeptness to set priorities and multi-task, managing the action of admission requests, and a able chump service attitude. Don't absence the befalling to plan for an agitative and activating law close amid in the affection of the Penn Quarter.

Overview of Responsibilities:

The called applicant will be an basic affiliate of a accomplished Convenance Abutment team. The afterward is an overview of the responsibilities for this position. The called applicant will accept abounding befalling to accretion new abilities and an broadcast role as they authenticate proficiency.

• Hire, orient, integrate, train, advance and administer Department associates to ensure that agents acquire and advance the adapted accomplishment sets to abutment applicant and advocate needs.
  
• Manage workflow for and amid Department members, including allocating resources, delegating and analogous assignments, ecology abundance and authoritative recommendations to advance productivity.
  
• Understand the alone needs of anniversary Convenance Group (“PG”) and ensure the appropriate mix of convenance abutment associates to support its audience and attorneys in the a lot of able and cost-effective agency possible.
  
• Work with Human Resources Department and Department Director to alike and bear achievement evaluations.
  
• Assist with the development of Department budget, ecology costs and tracking achievement adjoin budget.
  
• Create and advance account letters tracking billable hours, condoning non-billable hours, ambition and utilization.
  
• Analyze account appliance reports, anecdotic areas of underutilization and assessing cause; accomplish recommendations to advance appliance and adjust workflow.
  
• Develop and clue training and mentoring programs tailored to assorted agents levels and convenance accumulation needs for bigger achievement and appliance of the Convenance Support employees.
  
• Oversee action for the appropriate transaction of adopted bell-ringer invoices for casework rendered to Convenance Support employees.
  
• Coordinate case plan apartment and agent amplitude assignments, befitting beside of accepted and anticipating approaching amplitude needs; maintains case amplitude database.
  
• Coordinate and advance case appointment spreadsheets.
  
• Perform avant-garde authoritative duties such as creating reports, afterlight manuals, and advancement logs.
  
• Continually strive to advance applicant account through diligent, anxious and appropriate beheading of account requests.
  
• Continually appraise and advance absolute and new operation procedures and services.
  
• Make recommendations to Department Director on means to access cost-effectiveness, quality, and able use of resources.
  
• Coordinate and plan authoritative activities.
  
• Ensure agents acquiescence with Firm behavior and procedures, as able-bodied as alone appointment practices.